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Exam Code  :  MB2-714


Published  :  January 22, 2016


Languages  :  English, Chinese (Simplified), French, German, Japanese, Spanish


Audiences  :  Information workers


Technology  :  Microsoft Dynamics CRM


Credit towards certification  :  MCP

Latest Microsoft MB2-714 PDF Download Question 6

You have an account named Account1. Account1 owns two subsidiaries named Subsidiary1 and Subsidiary?. The records in Dynamics CRM are tracked and Account1 is set as the parent account for each subsidiary. Account1 handles the billing and the accounting for each subsidiary. You need to ensure that Subsidary1 has a service contract based on the number of cases and Subsidiary2 has a service contract based on the number of hours. What should you do?

A. Apply the entitlement template for Account1.
B. Create one entitlement for each subsidiary.
C. Configure the Parent and Child case settings.
D. Edit the terms of the service level agreement (SLA).

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Latest Microsoft MB2-714 PDF Download Question 5

You configure a service schedule. You need to identify which processes can be automated as part of the service schedule. Which two processes should you identify? Each correct answer presents a complete solution.

A. showing all of the resources that are qualified, regardless of their availability
B. rotating vacation schedules for the resources
C. scheduling resources around planned meal breaks
D. showing all of the resources that are available and qualified

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Free MB2-714 Dumps Question 4

You are evaluating whether to use a standard or an enhanced service level agreement You are evaluating whether to use a standard or an enhanced service level agreement

A. JThe SLA can be paused
B. The status can be tracked directly from the case form.
C. Actions can be triggered based on specific success catena.
D. The failure time is tracked.

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Free MB2-714 Dumps Question 3

You are viewing the Case Mix (By Priority) chart from the My Active Cases view. You need to identify what will occur when you click a section of the chart. What are two possible events that can occur? Each correct answer presents a complete solution.

A. The chart will save a copy of the new criteria as Case Mix (2).
B. The grid will show only the active cases that are contained in the section.
C. A control will appear that provides you with the ability to drill down.
D. 1 A control will appear that provides you with the ability to apply a visual filter.

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Latest Microsoft MB2-714 PDF Download Question 2

You need to find a specific knowledge article. What are three possible search types that can be used to achieve the goal? Each correct answer presents a complete solution.

A. topic
B. full-text
C. keyword
D. attachment
E. article number

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Free MB2-714 Dumps Question Number 1

You implement Unified Service Desk in your Dynamics CRM organization.You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.What are two Unified Service Desk components that you can use to achieve the goal?Each correct answer presents a complete solution.


A. forms
B. action calls
C. scriptlets
D. Window navigation rules

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